How can employers better support domestic workers’ physical, mental, and economic well-being?
How can employers better support domestic workers’ physical, mental, and economic well-being?

For She Speaks, TedX speaker, Self Love Cupid founder and migrant domestic worker Eny Bawse shares what employers should know about the fears surrounding physical, mental and economical well-being that domestic workers face every day

When I heard about the suspected murder of a 25-year-old Indonesian domestic worker in Pok Fu Lam by a British man, I was shocked and angry. It happened at a time when I was mourning the death of other people as well—as it often happens in our community. In October, dozens of Indonesian domestic workers died of illness and fatigue—including some who fainted at their employer’s home shortly before their passing.

Cases of physical, psychological and economic abuse are not isolated in our community, as people think they can take advantage of us. Through my organisation Self Love Cupid, I listen to many of my peers’ traumatic experiences. I’ve heard about employers yelling, threatening to report them to immigration and refusing to provide anything other than instant noodles and leftovers for meals—and that’s just the tip of the iceberg.

This murder is a brutal reminder of how migrant domestic workers can be treated in Hong Kong and beyond. We’re perceived as inferiors by employers and as not important to society. To this day, I’m still baffled by some employers’ capacity to abuse their family caretaker—because some perceive us as replaceable goods, making them not care about our physical, mental and economic well-being. 

You might also like: Meet Eny Bawse, a domestic worker who’s highlighting the mental health challenges in her profession and urging employers to have empathy

What are the policies preventing domestic workers from feeling physically, mentally and economically safe?

The first one is the live-in conditions policy. As everything happens behind closed doors, it breeds a ground for employers to disregard policies—as they can feel they have the most authority at home.

The second one is the lack of strict regulation for our working hours. Yes, we are entitled to seven hours of rest or sleep every day and 24 hours of rest on our day off. But in reality, everything is at the employer’s mercy. No other breaks are accounted for, included lunch time. In my personal experience, I recall not being able to go to sleep before 12am and having to wake up by 6am.

Third is the job-hopping policy, which is a rule that was set up to prevent migrant domestic workers from breaking their contract before the two-year mark. It creates a situation where domestic workers are scared to change employers, as the Immigration Department has the authority to disapprove their visa application or even blacklist them. In case of mistreatment by employers, domestic workers would rather prioritise their income stability—aka stay in their current jobs—rather than prioritise their safety and risk being sent home.

Read more: How Hong Kong domestic workers’ mental health and silent struggles are systematically neglected—and how that impacts local families

What are the other challenges that migrant domestic workers face and that employers should keep in mind?

Our bodies carry the weight of our jobs. Most of us work long hours—standing up, pushing wheelchairs or running errands that include delivering or picking up parcels for employers—which should not be considered domestic jobs. And the worst is, most of us don’t have a proper place nor sufficient hours to fully rest from this. Keep in mind we are not even entitled to full body check-ups as part of our insurance programme. 

Our bodies are affected by the products we come in contact with. We do a lot of cleaning, without proper protection, that involves hazardous chemicals, like bleach or mould remover. 

We have to deal with isolation and loneliness. While we’re resilient and adapt, the lack of recognition by employers and society is hard to face, and we feel all of our effort falls on deaf ears.

Economic insecurity is always in the back of our minds. We work and live in the most expensive place in the world, yet we are paid too little to live a life here or make enough to contribute to our pension. As migrant workers, we are also not allowed to seek out any additional income in Hong Kong, which adds an additional burden.

To feel safe in a new household, here are a few step you can take as an employer:

Be a welcoming and open-minded family. Imagine how uncomfortable it is to start a job when your employer is already biased toward you. On a personal level, for example, I’ve never joined a new household where my room would be clean and ready for me to live in. 

Be patient and understanding. Starting a new job is difficult, and it’s not linked to incompetence. A housekeeping job is a matter of preference, meaning that one employer’s likes and standards would differ from each other. Language barriers and miscommunication might also happen. Just remember that this stranger actually took time to learn a new language to be able to communicate with you.

Pay us correctly and on time. Do not mention how expensive we are, because for our qualifications—speaking several languages, being a caretaker for kids and elderly, cooking, cleaning, and more—we are not. Also, even though employers pay our salaries, some of us also pay up to HK$18,000 upfront, or through salary deduction, to work in Hong Kong, Singapore or elsewhere. We do not pay this to be treated like second-class citizens. Finally, and unfortunately, the most common one is employers not paying us on time. It is very disrespectful; many of us are the main breadwinner for our families and are living pay check to pay check. We have bills that won’t wait for us.

This story is part of Front & Female’s series She Speaks, through which we aim to drive open, inclusive and unfiltered conversations tackling the sensitive topics that impact women.

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