Kaniyet Rayev co-founded tech startup Boxo with Nursultan Keneshbekov in 2019 to help companies build their own super app (Photo: Chong Seow Wei)
Cover Kaniyet Rayev co-founded tech startup Boxo with Nursultan Keneshbekov in 2019 to help companies build their own super app (Photo: Chong Seow Wei)
Kaniyet Rayev co-founded tech startup Boxo with Nursultan Keneshbekov in 2019 to help companies build their own super app (Photo: Chong Seow Wei)

The Kyrgyzstan-born founder, who co-founded Boxo to help companies develop their super apps in 2019, opens up about learning fast, launching fast and failing fast

Tech entrepreneur Kaniyet Rayev can’t sit still. He doesn’t want to anyway. 

As a child born in Kyrgyzstan and raised in Kazakhstan, he took part in numerous extracurricular activities in and outside of school. He competed in Latin dance, played the clarinet for six years, learned to play the drums, was in a rock band, wrote music and would organise parties at school—all before he turned 16 years old. At age nine, he also enrolled in a coding class meant for older students and did that for three years.

But before you think his parents had anything to do with his busy childhood, they didn’t. “I like learning and I like to learn fast,” says Rayev, who is now the founder of Boxo, a platform helping businesses in Southeast Asia, South Africa and the Middle East develop their super app. “As soon as I stop learning, I get bored.”

Read more: Dear mum: How this fintech founder was inspired by his own entrepreneurial mother

When we spoke for this story, he was learning about home lighting. He and his wife Naya had just moved to a new house and Rayev was trying to find a way to optimise their lighting to make it more atmospheric and cost-effective.

Becoming business-minded

His parents were entrepreneurs themselves: his father started a food manufacturing business while his mother ran a beauty salon. “My parents never asked me to do any of those extracurricular activities. They were like, whatever you want to do, you can.”

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Photo 1 of 4 A view of Bishkek, the capital city of Kyrgyzstan, where Rayev was born (Photo: Getty Images)
Photo 2 of 4 An aerial view of Almaty, Kazakhstan’s largest metropolis, where Rayev later spent much of his childhood (Photo: Getty Images)
Photo 3 of 4 An aerial view of the Ascension Cathedral Russian Orthodox church in Almaty (Photo: Getty Images)
Photo 4 of 4 Charyn Canyon on the Sharyn River, located a 3-hour drive from Almaty (Photo: Getty Images)
A view of Bishkek, the capital city of Kyrgyzstan, where Rayev was born (Photo: Getty Images)
An aerial view of Almaty, Kazakhstan's largest metropolis, where Rayev later spent much of his childhood (Photo: Getty Images)
An aerial view of the Ascension Cathedral Russian Orthodox church and snow mountains at background in Panfilov Park in Almaty, Kazakhstan (Photo: Getty Images)
Charyn Canyon on the Sharyn River, located a 3-hour drive from Almaty in Kazakhstan (Photo: Getty Images)

Rayev’s first experience with entrepreneurship was when he and his friends would organise “rave parties” at their school—with the blessing of their teachers. They would rent equipment, plan performances, invite DJs to spin and charge their fellow students a cover fee to attend.

He later joined his older sister in London, where he studied at Cass Business School, now known as Bayes Business School. It was there that he saw the opportunity to launch a co-working business. He didn’t start the company immediately; after graduating from business school, he returned to Kazakhstan for a short stint with Uber, before heading back to London to start Haus in 2016.   

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“Back then, [the decision] was either to do my Master’s degree or start a business,” recalls Rayev. “I thought it would be better to start something because you can learn faster by actually doing things.”

After thinking of a business that “wouldn’t require a lot of money or time to start”, he landed on a revenue-sharing model, where he would partner with hotels and restaurants with spare capacity to open up their unused spaces to remote workers. “For my partners, it would be additional revenue. For me, there was no rent to pay.”

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Above Boxo’s investors include RTP Global, Antler and 500 Global. In 2022, it also received funding from Google’s AI fund, Gradient Ventures, making it the fund’s first Asian investment (Photo: Chong Seow Wei)

The idea was inspired by his experience of having difficulty finding a seat at his university’s library on any given day. “I also don’t like working from home; I still don’t like it. So I would go to coffee shops, but London isn’t like Singapore. You can’t leave your stuff unattended, so going to the bathroom is difficult.”

He quickly secured a restaurant as his first client, before launching two more spaces. Profits were healthy, but three years into the business, Rayev began having second thoughts about its long-term sustainability. He cites the paradoxical experience of running a co-working business as the main reason for his doubts: “The more popular you are, the worse the customer experience is because your spaces would get more crowded, sometimes to the point it becomes uncomfortable. It’s a bad loop.”

By this time, Rayev was already developing Boxo, previously named Appboxo, with Nursultan Keneshbekov, with whom he struck up a friendship while at university. When they succeeded in raising a seed round in 2019 to materialise their dream of building a super app, Rayev knew it was time to move on from Haus. He closed the company in December of that year, three months after starting Boxo. “It wasn’t a difficult decision.”

Read more: What this tech founder realised after his previous business failed

Building the world’s super apps

Inspired by the popularity of WeChat, technology giant Tencent’s super app in China, Rayev and Keneshbekov started thinking about ways to create their own. 

They first thought of building a travel super app offering multiple related services that people would use when they visit a city. However, the challenge came in integrating the different services into a single app. 

“We realised there needs to be a solution to deploy these different services easily. That’s how we came up with our technology,” says Rayev. Rather than build their own super app, the co-founders decided they would help to build them for other companies instead.

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“Super apps take time to develop. You need to take the integration APIs, connect everything, build the actual UI, launch it within your app and continue to manage it. It’s still a challenge to do so,” says Rayev. “In our case, we help companies build the mini apps within their app to make it a super app. We also maintain the mini apps for them.” 

“Once we create a template for a super app, we can offer it to any company that wants to use it.” He adds that the template can be customised based on a company’s branding guidelines.

Some of Boxo’s clients include GCash, the payments business of the Philippines’ Globe Fintech Innovations, and VodaPay, the payments super app of South Africa’s Vodacom. In 2022, the startup raised $7 million in a Series A round led by New York-based venture fund RTP Global, with participation from 500 Global, Antler, SciFi VC and Google’s Gradient Ventures.

I’m more productive when I don’t have free time. When you don’t have free time, you appreciate your free time more

- Kaniyet Rayev -

Launch fast, pivot fast

Operating a lean team, Rayev is careful about resource allocation and hanging onto products that don’t work. When he saw that Shopboxo, the e-commerce store builder he launched in 2022, was not seeing the user growth he anticipated, he didn’t hesitate to pivot.

“At first, I couldn’t understand what was wrong because other startups raised a lot of money for similar products. So on the outside, it looked like the model worked. But for me, it wasn’t. Then when some of these companies started to close, I realised it didn’t. It was all perception.”

Less than a year after its launch, Rayev decided to stop pushing Shopboxo to the market. “We saw that the home business model wasn’t working as expected. Many other companies have tried it, but no one has succeeded yet because of the high acquisition cost. Running ads to acquire new merchants was very expensive.”

He adds that in Southeast Asia, people still prefer to sell their products through marketplaces, such as Shopee or TikTok Shop. The low commission rates of these marketplaces also make it extremely competitive for other players to succeed in the market while enticing enough for merchants not to bother creating their own websites. 

“I suspect that this model is still early, timing-wise,” says Rayev, “so we converted our solution into a marketplace as a service.” This means offering Boxo customers the ability to launch their own branded marketplace using its solution.

Read more: Making the pivot: Why this health tech startup went into AI medical diagnosis

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Above Boxo has built 10 super apps for clients including Malaysia’s Touch ’n Go and the Philippines’ GCash (Photo: Chong Seow Wei)

The life of a founder

During the interview, we also asked Rayev some rapid-fire questions to learn what it means to be an entrepreneur today and the advice he would share with aspiring founders.

What’s the first thing you do when you wake up?

Kaniyet Rayev (KR): Brush my teeth! I hope that’s the first thing everyone else does too (laughs). 

What’s a typical day like for you?

KR: Check my emails, write my to-do list and go to meetings. I often work in the early mornings or evenings because I usually have a lot of external meetings during working hours. But I enjoy these meetings because I love getting to know new people. 

Do you set strict boundaries between your professional and personal life?

KR: I don’t, because many of my investors and partners have become my friends. So I enjoy meeting them because our conversations don’t feel like work. 

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Free time: Overrated or underrated?

KR: Overrated probably. I’m more productive when I don’t have free time. When you don’t have free time, you appreciate your free time more. 

Imagine if you don’t have work to do, you can do whatever you want. I suspect many people will just procrastinate and do nothing in the end. So I like to structure my days, though I don’t mind the idea of not having any plans on the weekends and seeing what happens.

We’ve seen how entrepreneurs like Mark Zuckerberg and Steve Jobs have a fixed attire for work. Are you like that too? 

KR: Yeah. I mostly wear black Uniqlo Airism T-shirts to work. I have 20 of them. It’s the same when it comes to my weekday lunches—I have four places that I regularly go to because of convenience. But outside of work, I hate going to the same places to eat all the time.

What’s your advice for someone who wants to start a business?

KR: Create a to-do list and start work without overthinking it. If it’s a digital product, try to sell it to people first.

When my co-founder and I first landed in Singapore, we started spamming companies that could potentially be a super app on LinkedIn to meet us and see what they thought about Boxo. When you see that your product is relevant to people, you start building it.

What’s your worst habit?

KR: I actually gave it up recently—it was Coke Zero. I haven't had a can in months. I would drink two to three cans daily and have stacks of them in my office. But my parents recently said to me seriously, “Can you please stop drinking Coke?” So I decided to stop drinking it to see what would happen. Nothing happened. I’ve switched to sparkling water because I like the fizziness.

How do you deal with self-doubt?

KR: I ignore it because I know it’s not rational thought. It’s like hunger for me—if I feel hungry, I ignore it because I know it’s a temporary reaction by the body and will disappear after an hour or so. 

Self-doubt is similarly a reaction to certain situations. If you overthink something, you will continue to remember it and your thoughts will start to snowball. So I choose to ignore it and continue pushing forward.


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